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Refund Report Via Webcom

1

Login To Webcom

2

Navigate to Transaction Report

Hover over Reports and select Transaction Report.

3

Selecting Report Source

Select either Submitted Transactions or Live store.

WebCom is able to generate reports on two distinct types of transactions; ‘Live Store’ transactions and ‘Submitted’ transactions:

  • Submitted Transactions - which have been both processed and sent to the acquirer for settlement.

  • Live Store Transactions - which have been processed and completed; however, they have not yet been submitted to the acquirer for settlement.

When creating reports it is important to be aware of the above report sources to avoid any potential confusion caused by missing transactions

4

Select Time & Date

Select your date range you would like the report to be within.

5

Filter By Fields

Select Txn Type from the drop down list.

6

Select Refund

  1. Select Refund from the drop down list

  2. Select Insert

7

Start Search

Select Start Search.

8

Export Report

Select export to export the report.

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