> For the complete documentation index, see [llms.txt](https://helpcenter.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.verifone.com/webcom-users/webcom-users/how-to-reset-your-password.md).

# How To Reset Your Password

{% stepper %}
{% step %}

### **Forgot Your Password?**

Select 'Forgot your password'

URL: <https://reports.paywareocius.com/Default.aspx?id=1>

<figure><img src="/files/mXzQ5V1sKCPhahaF107s" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### **Enter Your Details**

To begin, please enter your **Merchant System ID** and **Username** in the fields provided.

<figure><img src="/files/fiBBbyfSx9mPU2kksR27" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### **Request a Password Reset**

Once your details are entered, click the **Send Email** button.\
An email containing instructions and a system-generated temporary password will be sent to the email address associated with your username.

{% hint style="info" %}

#### **Important Note**

You will have **20 minutes** from the time the email is received to reset your password.\
If the password is not reset within this timeframe, you will need to request a new temporary password.
{% endhint %}
{% endstep %}

{% step %}

### **Update Your Password**

After logging in with the temporary password, we strongly recommend updating it to a secure password of your choice.\
For guidance on updating your password, please refer to the [**Change Password**](/webcom-users/webcom-users/how-to-change-your-password.md) section.
{% endstep %}
{% endstepper %}


---

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