# Software Update

{% hint style="warning" %}
Please note that this is only for the bulk terminal software update. Once this has been allocated the all the listed terminals will be sent out for an update
{% endhint %}

{% stepper %}
{% step %}

#### Login To Webcom <a href="#login-to-webcom" id="login-to-webcom"></a>

<figure><img src="/files/ANos2ovYcBBSOQWWpOH8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Navigate To Terminals Config Allocations <a href="#navigate-to-accounts" id="navigate-to-accounts"></a>

Hover over TMS and select Terminals Config Allocations.

<figure><img src="/files/Li1fOPhS3dy68Qxkmd7J" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Download Type

Select Software Update

<figure><img src="/files/DhrvgjNf06Gnudau7Q6p" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Download Version

Select your desired download version.

{% hint style="info" %}
We would not advise you to downgrade terminals that are on 2.10.0.26 or lower.&#x20;

You can downgrade 2.10.0.35 back to 2.10.0.26 if needed.&#x20;
{% endhint %}

<figure><img src="/files/lsbp2684jAmuT1b3uToB" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Download Options

Select Mandatory from the drop down menu.

<figure><img src="/files/5UEf89j6ryRvA9wUSK1z" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Terminal Options

Either select:&#x20;

* By PTID - *You can select terminals by their PTID.*
* All System Terminals - *All terminals on the system (Not recommended if you have a large estate).*
* Distribution List - *You can select by distribution list already created. (Please refer to page 50 on the* [*Webcom Manual*](/webcom-manual/webcom-manual.md)*).*

<figure><img src="/files/hmJrb4oP9cS0UPWTKbOV" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Image Group

Select your desired Terminal Image Group if required.&#x20;

{% hint style="info" %}
Please refer to: [Terminal Images](/webcom-tms/terminal-images/terminal-image-landing-page.md), if there are no image needed for the terminal, you can leave this
{% endhint %}

<figure><img src="/files/FtnKIBAq0bMyPyHKarLW" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter PTID

If you have selected 'By PTID' in step 6 please either select;

* Select from list - Use the drop down list to find and select the desired PTID
* Enter PTID - Enter the desired PTID and press Add.

{% hint style="info" %}
Note: If you have multiple terminals you will need to add them in one at a time before moving on to step 9.&#x20;
{% endhint %}

<figure><img src="/files/Va67xpd9ponhE7ou8YOT" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Preview

Select preview.

<figure><img src="/files/YuTfN6Tod0J7kEV6f1kj" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### **Apply Update**

Review all the terminals listed and once you are happy

<figure><img src="/files/vcDgYTIrKCNoBXyibVn0" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

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```
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```

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