# Printer Not Working

1. **Switch the Terminal Off** \
   Hold down the red X button for 10 seconds until the terminal powers down.
2. **Remove All Power Sources** \
   Ensure the terminal is not charging and is disconnected from any power supply.
3. **Leave the Terminal Off** \
   Wait for 5 minutes to allow the device to perform a cold restart.
4. **Switch the Terminal Back On** \
   Hold down the green 0 button until the terminal powers back on.
5. **Perform a Test Transaction** \
   Log in and process a £0.01 test transaction to confirm the screen is functioning correctly.

If the issue is still persisting a [configuration update](/webcom-tms/terminals/configuration-update.md) may be needed. 


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