HVP Not Working (Apple/Google Pay)

If your terminal does not prompt contactless payments above £100 or €50 and this was working before or on another terminal on site, please follow the below guide:

1. Power Off the Terminal Hold down the red X button until the device turns off.

2. Mark for Configuration Update Log in to Webcom and mark the terminal for a default configuration update.

3. Power On the Terminal Hold down the green button until the device turns back on.

4. Perform a Test Transaction Try a test transaction to confirm the contactless reader is working.

5. If Still Not Working Please Contact Support and state you have tried a configuration update.