> For the complete documentation index, see [llms.txt](https://helpcenter.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.verifone.com/v200c-error-page/waiting-for-merchant-login.md).

# Waiting For Merchant Login

**Terminal is Integrated**\
If the terminal is integrated but stuck on the “Waiting for Merchant Login” screen, it means the terminal is not receiving a login command.\
Check the following:

* **Send a Transaction**\
  To begin a sale, send the transaction from your EPOS system. This will automatically prompt the terminal to log in, connect, and display the sale so you can continue with the payment.
* **Verify Network Connection**\
  Ensure the terminal is connected to the network. [(Network Restart Guide)](/p400-how-tos/restart-network-interface.md)
* **Check IP Configuration in EPOS Software**\
  Confirm the terminal has the correct IP addresses entered. [(IP Setup Guide)](/p400-connections/ip-setup-guide.md)
* **Confirm Login Command Format**\
  Ensure the EPOS system is sending the login command in the correct format. If you are unsure of this please obtain you EPOS logs from your EPOS provider and [Contact Support](https://my.verifone.com/s/supportbyemail). 

***

**Terminal is NOT Integrated**\
If the terminal is not integrated but shows “Waiting for Merchant Login”, integration mode is enabled, which prevents manual login.\
To disable integration and allow manual login please see the [Standalone Mode Guide](/p400-how-tos/standalone-mode.md).


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