> For the complete documentation index, see [llms.txt](https://helpcenter.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.verifone.com/terminal-software-update-version-2.10.0.43.md).

# Terminal Software Update – Version 2.10.0.43

### What's New

* **Online refunds** – you can now process refunds online directly from the terminal.
* **Deferred authorisation** – added support for authorising eligible transactions at a later point.
* **Automatic security key renewal** – your terminal now renews its transaction encryption keys automatically before they expire, so there's no interruption to taking payments.

### **What You Need To Do**

{% hint style="warning" %}
**Please ensure you're on a software version of 2.10.0.26 or above before performing this upgrade.**
{% endhint %}

**Please follow one of the guides below to update a single terminal or multiple.**

<table data-card-size="large" data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-cover-dark data-type="image">Cover image (dark)</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center">Guide For Single Terminal Update</td><td><a href="/files/Bx6Oh6HquMaaG1tfmqLQ">/files/Bx6Oh6HquMaaG1tfmqLQ</a></td><td><a href="/files/JPdvSWNEJgkrh3kuFWTY">/files/JPdvSWNEJgkrh3kuFWTY</a></td><td><a href="/spaces/h8YwxCIRrQdV5nug7rNE/pages/XcAOWS8WD7T0RvVNmBJo">/spaces/h8YwxCIRrQdV5nug7rNE/pages/XcAOWS8WD7T0RvVNmBJo</a></td></tr><tr><td align="center">Guide For Multiple Terminal Update</td><td><a href="/files/qPj3o0YNgrsOYEf1LTSg">/files/qPj3o0YNgrsOYEf1LTSg</a></td><td><a href="/files/84j6ZtsQOUMwsWGa76IC">/files/84j6ZtsQOUMwsWGa76IC</a></td><td><a href="/spaces/h8YwxCIRrQdV5nug7rNE/pages/pIZ0lamdmUAy3NVovSVE">/spaces/h8YwxCIRrQdV5nug7rNE/pages/pIZ0lamdmUAy3NVovSVE</a></td></tr></tbody></table>

Please allow up to **1 hour** for the update to complete and **leave the terminal alone** during that time. Interrupting an update can stop it from finishing properly.

#### <mark style="color:$success;">**Release Note**</mark>

{% hint style="info" %}
[<mark style="color:$success;">**Click here to download the 2.10.0.43 Release Notes.**</mark>](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvDGc88JdibqKr5ck81hW%2Fuploads%2FsUhrY6KPBU5cNjzg16ly%2F2.10.0.43%20Release%20Notes.pdf?alt=media\&token=39f928b3-b80b-4796-a950-d7596f925e0d)
{% endhint %}

If you have any issues following the update, please contact the Verifone Helpdesk via live chat on the bottom left or via email at <uk.helpdesk@verifone.com>


---

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