> For the complete documentation index, see [llms.txt](https://helpcenter.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.verifone.com/t650-how-tos/clear-entity-id-and-poiuid.md).

# Clear Entity ID And POIUID

{% hint style="warning" %}
Sometimes a terminal may need to have its **Entity ID** and **POI UID** cleared from its cache. This is usually necessary if the terminal has been moved to a different organization in Verifone Central, or in a few other similar situations.\
\
**Note:** This process **is not** a factory reset.
{% endhint %}

{% stepper %}
{% step %}

#### From the **payment app screen**, swipe down from the top of the display.

<figure><img src="/files/iaEiyqzj0uTF0ifGeOuU" alt="" width="233"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Tap the **9-box grid icon** next to the Wi-Fi symbol to open the **Launcher.**

<figure><img src="/files/KhktGweA5WGgZWQltmy1" alt="" width="228"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Open **Device Manager.**

<figure><img src="/files/4mHyitUjVBoK7udVRxWT" alt="" width="226"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select **Host Param Options.**

<figure><img src="/files/rSpEcNgOvSbmuGcDODyR" alt="" width="231"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter your **Admin Code.**

{% hint style="info" %}
**Please contact the Help Desk to obtain your Admin Code.**&#x20;
{% endhint %}

<figure><img src="/files/8RRHnvmk7EZgYrnDNiaM" alt="" width="230"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Scroll down and choose **“Clear EntityID and POIUID.”**

<figure><img src="/files/eZRdObkHQvOQgdfkkzmu" alt="" width="233"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### You should see a message saying **“Entity Data deleted.”**

<figure><img src="/files/nXmbmmC7Iz5k1pBQer3l" alt="" width="228"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Restart the terminal.

{% endstep %}
{% endstepper %}

#### [<mark style="color:$success;">Back to T650P - How To Guides</mark>](/t650-how-tos/t650p-how-to-guides.md)


---

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