Sometimes a terminal may need to have its Entity ID and POI UID cleared from its cache. This is usually necessary if the terminal has been moved to a different organization in Verifone Central, or in a few other similar situations.
Note: This process is not a factory reset.
1
From the payment app screen, swipe down from the top of the display.
2
Tap the 9-box grid icon next to the Wi-Fi symbol to open the Launcher.
3
Open Device Manager.
4
Select Host Param Options.
5
Enter your Admin Code.
Please contact the Help Desk to obtain your Admin Code.
6
Scroll down and choose “Clear EntityID and POIUID.”
7
You should see a message saying “Entity Data deleted.”
