For the complete documentation index, see llms.txt. This page is also available as Markdown.
Testing Chip Reader
1
Open App Launcher
Slide down on the payment screen from the top.
Select the 9 box grid symbol at the top next to the Wifi Icon.
2
Diagnostics
Select Diagnostics.
3
Card Reader Test
Scroll down and select Card Reader Test.
4
View Card Reader Test
You will now be able to view the result to see if your card reader function is working or not.
You will need to insert a card to check this.
5
Failed Test
If the test has failed please attempt to clean the chip reader by following the steps below;
Power Off the Terminal
Hold down the power button located on the left of the terminal above the volume up button until the device turns off.
Clean the Chip Reader
Take a card (preferably a debit/credit card with raised numbers).
Insert the card upside down and back to front, so the chip is not in the reader.
Remove and insert the card 10 times, wiggling it each time to dislodge dirt inside the reader.
Power On the Terminal
Hold down the power button until the device turns back on.
Perform a Test Transaction
Try a test transaction to confirm the chip reader is working.
If Still Not Working
Please Contact Support to log a replacement terminal, as the chip reader may be damaged.
