Battery Fault

Follow the simple steps below to check whether your device battery is working correctly.

1

Step 1: Try to Power On the Device

1. Press and hold Volume Up + Power together for 30 seconds.
2. Check if the device turns on

   • Yes – Your battery is working correctly and the device is operational.
   • No – Please continue to Step 2.

2

Step 2: Connect the Device to a Charger

1. Plug the device into a charger.
2. Look for a red LED indicator light.

   • If the red LED is blinking:

     This means the battery is charging.

     • Wait until the red LED turns off (this usually takes about 15 minutes).
     • Once the LED turns off, press the Power button to turn on the device.

   • If there is no LED light or no charging indication:

     • This indicates a possible battery fault.
     • Please contact the Helpdesk to raise the terminal for a replacement.

   • If the red LED continues blinking and does not turn off:

     • This indicates a battery fault.
     • Please contact the Helpdesk to raise the terminal for a replacement.