SAF Diagnostic

Please note: The guide below is based on the terminal’s default configuration settings. If your terminal has custom settings, some steps may vary. If you need any help or have questions, please Contact Support if you require further assistance.

1

Open App Launcher

1. Slide down on the payment screen from the top.

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2. Select the Cog icon at the top next to the Wifi Icon.

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2

Diagnostics

Select Diagnostics.

3

SAF Diagnostics

Select SAF Diagnostics.

4

Delete Pending Reversals

Select any pending reversals listed, which can be shown by a pending value, and select the option to 'Delete'.

It will prompt to enter the Admin Code (Please contact the Help Desk to obtain this).