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For the complete documentation index, see llms.txt. This page is also available as Markdown.

SRED Not Operational

A security key is assigned to the PED during setup. If the key expires, the device will stop processing transactions and display "SRED NOT OPERATIONAL."

THIS IS FOR P400 TERMINALS ONLY

This issue can be resolved by updating to v.35_KEY. This update enables automatic key renewal, allowing the device to refresh its security key automatically during the maintenance period.

  • If your P400 terminal is running an older software version, you can still apply the update and upgrade the terminal software at the same time.

  • If you wants to keep the same software version - this will still need to be raised as a replacement. Please Contact Support to log a replacement terminal.

Please follow the steps below to update the terminal:

1

Login To Webcom

2

Navigate To Terminals

Hover over TMS and select Terminals.

3

Filter terminals

Use the Filter function to locate a terminal. Enter the PTID number and click filter.

4

Edit terminal

Click the pencil icon next to relevant terminals.

5

Set configuration download

  1. Tick Download Required.

  2. Select 'Software Download' as 'Yes'

  3. Set Config Download to Mandatory.

6

Set Schedule

Select 'Maintenance Window'.

This update will not work for 'Next Contact'.

7

Software Version

Select version '2.10.0.35_P400_KEY'

8

Update

Press Update to apply the software update.

Please ensure the terminals are connected to the network or else they will be unable to pull the update down during the 'Maintenance Window'.

The terminal will be operational the following morning after the software update has been applied.

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