# Reports Failed on the Terminal

1. **Check for Transactions** \
   Ensure the terminal has processed transactions today. You can verify this via Webcom – refer to <mark style="color:purple;">page 73</mark> in the [Webcom Manual](/webcom-manual/webcom-manual.md).
2. **Check Account Name for Special Characters** \
   Make sure the account name does not contain special characters (e.g., &, /, -). To check and amend, refer to <mark style="color:purple;">page 29</mark> in the [Webcom Manual](/webcom-manual/webcom-manual.md).
3. **Apply a Configuration Update** \
   If you changed the account name in Webcom, mark your terminal(s) for a [configuration update](/webcom-tms/terminals/configuration-update.md).&#x20;
4. **Reboot the Terminal** \
   Once the update is complete, reboot the terminal(s) and try generating the report again.

&#x20;<br>


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